Active Directory Deep Dive
Presenter: Jeremy Anderson

Jeremy Anderson will focus on Directory Service best practices for the small to midsize business, including design considerations, operational efficiency, virtualizing domain controllers, recovery of objects, and everyone’s new favorite; PowerShell administration. Areas covered will include OU Design Considerations, Multi-Site setup, Replication topology, and NTP configuration.

Jeremy Anderson works at Third Tier, providing support for IT Professionals in the small business market. Additionally, he is the Microsoft Systems Administrator for On24, inc, a global virtual online webcast and virtual show distributor. Jeremy is a Small Business Server MVP, delivering enterprise solutions and best practices to MSPs and small business clients. If he is not working on tech, you will find Jeremy at a rock concert, or hiking and camping in any part of California.

Mac Attack! Dealing with Apples in a Windows Environment
Presenter: Dan Mulroy

Kevin and Dan will be dishing out all but their most useful methods and tools for managing and supporting Macs. Whether you’re supporting a stand-alone workstation, a peer to peer workgroup or even on a Windows Domain network, we’ll have the answers.

We will cover all the things a skilled PC technician should know about Mac and iOS products, enabling you to semi-competently address issues with Macs. An overview of how the operating system works, techniques for isolating the cause of most problems, as well as simple, broad spectrum approaches to prevent or fix most Mac bugs will be discussed and reviewed.

We will break out the discussion into 2 parts: Mac Troubleshooting and IOS Troubleshooting. You will be exposed to parts of the GUI you never knew about it and terminal shell. A detailed document with the tools/methods we are going to cover will be handed out to everyone so that you won’t have to frantically write it all down. Sit back, relax and learn to be one with having a bit of Steve in your Jobs.

Dan Mulroy has a life-long passion for tech and an insatiable drive to solve complex multi-disciplinary technology problems, Dan’s first professional objective has always been putting those talents to work. Founded in 2009, Tech Ambassadors is a consulting, installation and integration firm specializing in discerning, private, demanding residential clientele and similar businesses. Having held positions from help desk, systems admin, automation programmer and engineer, he has been involved in a tech position his entire professional career, ultimately setting out to build something new. A veteran drummer and an avid snowboarder, those two hobbies play second fiddle only to his night job as a Mongolian throat singing instructor.

The Ultimate SysAdmin Rescue Tools
Presenter: Erik Pfeiffer

Erik Pfeiffer will demonstrate a Windows Bootable Environment Retrospective: What’s in it for you! This workshop will cover the basic concepts of bootable recovery environments, what they can and can’t do, review of the tools at hand and how you can make your own tailored recovery environment for yourself. Erik will also provide expanded class preparation notes to get the most out of the Silver Ace’s workshop.

Erik Pfeiffer is an MCP, MS SBSC, and the owner of Silver Ace Consulting. His day job is working as a small business IT Consultant in the San Diego area. At night, he is a white hat hacker, specializing in social engineering and working as an Internet activist for the Electronic Frontier Foundation. Erik has spent the last 8 years working with local user groups both as a presenter and a leader.

Mac Attack! Dealing with Apples in a Windows Environment
Presenter: Kevin Gibb

Kevin and Dan will be dishing out all but their most useful methods and tools for managing and supporting Macs. Whether you’re supporting a stand-alone workstation, a peer to peer workgroup or even on a Windows Domain network, we’ll have the answers.

We will cover all the things a skilled PC technician should know about Mac and iOS products, enabling you to semi-competently address issues with Macs. An overview of how the operating system works, techniques for isolating the cause of most problems, as well as simple, broad spectrum approaches to prevent or fix most Mac bugs will be discussed and reviewed.

We will break out the discussion into 2 parts: Mac Troubleshooting and IOS Troubleshooting. You will be exposed to parts of the GUI you never knew about it and terminal shell. A detailed document with the tools/methods we are going to cover will be handed out to everyone so that you won’t have to frantically write it all down. Sit back, relax and learn to be one with having a bit of Steve in your Jobs.

Starting as a foreman for a boutique design/build landscape firm, it was easy for Kevin Gibb to see the technology industry flourishing around him, with jobs popping up like so many weeds! Starting at a help desk in Antarctica (true story), he quickly graduated to working and consulting for large commercial firms like Qualcomm and Fox Studios. His preference for working with smaller groups of people led to the creation of Gibb Network Consulting in 1999 to focus on the SMB market. The relationships he enjoys with his clients are the most rewarding part of his job, besides the invoicing and tax prep. He is also a world renowned consultant in the field of magic carpet aerodynamics and high-performance tassel design.

Making Money in the Cloud, Panel
Presenter: Bill Ray
The cloud is everywhere. There are even Cloud only partners. Are you in the cloud yet?

Learn where the real profits are for Cloud offerings. We will cover which Cloud services you could offer, the best services to start with if you’re new to it, and common challenges with solutions you will encounter while dealing with the Cloud. The panel will both share their insights and engage in open Q&A forum.

Bill Ray holds degrees in Electrical Engineering as well as Total Quality Management and brings 35+ years of technical management experience and achievement to Virtual Office Solutions. He has extensive technical, business application development, and management experience. His specialty is incorporating technology to solve customers’ business problems to Increase Productivity, Reduce Cost and Eliminate Risk. When away from the office Bill is committed to helping people with disabilities live normal productive lives via his support of Project Independence and on occasion volunteers as a little league baseball coach. Bill is an avid baseball and High School football fan and enjoys many different outdoor activities most of all deep sea fishing and playing softball with his 6 grandchildren.

Making Money in the Cloud, Panel
Presenter: Ed Roberts
The cloud is everywhere. There are even Cloud only partners. Are you in the cloud yet?

Learn where the real profits are for Cloud offerings. We will cover which Cloud services you could offer, the best services to start with if you’re new to it, and common challenges with solutions you will encounter while dealing with the Cloud. The panel will both share their insights and engage in open Q&A forum.

Making Money in the Cloud, Panel
Presenter: Richard Richison
The cloud is everywhere. There are even Cloud only partners. Are you in the cloud yet?

Learn where the real profits are for Cloud offerings. We will cover which Cloud services you could offer, the best services to start with if you’re new to it, and common challenges with solutions you will encounter while dealing with the Cloud. The panel will both share their insights and engage in open Q&A forum.

Richard Richison has built his knowledge for his field by combining a Bachelor’s degree in Business Administration with a number of industry specific training classes. He now has 13 different Microsoft and Citrix certifications. As a Solutions Consultant for KnowledgeCentrix, Richison is charged with developing San Diego’s marketplace along with Irvine, Phoenix and Las Vegas. Additionally, Richison has architected deployed several Microsoft Online solutions to KnowledgeCentrix customers ranging from 2 users to several 1,000 users per company using both native Microsoft configuration tools and 3rd party tools. Richison was also awarded San Diego’s IT Executive of the Year in April 2011.

Richison spends his time outside work both supporting and helping make decisions on the board of directors for Just in Time for Foster Youth, and also provide gratis technical support infrastructure design recommendations for the USO San Diego.

SBS Diva Mind Meld
Presenter: Susan Bradley

Susan Bradley (the SBS Diva) is a technical leader in our SMB IT industry. Everyone knows Susan. She is a Windows SBS MVP, a frequent poster of “hot off the press” information and has her famous blog site https://msmvps.com/blogs/bradley/. Her blog is totally worth following. Susan has presented at many conference events and is a key contributor in our industry.

The SBS Diva will share latest technical patches, solutions, resources, links and more. Learn the latest issues and their resolutions. An open discussion with Q&A opportunities from the attendees. She will attempt to explain and decipher what Microsoft is up to (hint: I'm not even sure they know what they are up to), give you some ideas of Roadmaps of releases. Along the way she'll point out resources for information and share how she stays on top of things and what resources to subscribe to, bookmark, and stalk on twitter.

Powershell Deep Dive
Presenter: David Shackelford, Shackelford Consulting/Third Tier

David Shackelford is a MCSE, MCT, Exchange MVP, and assists other consultants and IT Pros with their deployments and troubleshooting. He has created hours of Exchange 2007 trainings for Train Signal and he was a contributing author of SBS 2008 Unleashed book. He is a principal of www.ShackelfordConsulting.com and a technical team member for www.ThirdTier.net.

David will deep dive into PowerShell. Learn how to navigate PowerShell, understand its syntax, build structured commands, and more. David will share useful commands for working with Exchange.

Group Policy (GPO)
Presenter: Derek Melber

Derek Melber (MCSE, MVP) is an independent consultant and speaker, as well as author of many IT books. Derek educates and evangelizes Microsoft technology, focusing on Active Directory, Group Policy, Security, and desktop management. Derek is President and CTO of BrainCore.Net. As one of only 8 MVPs in the world on Group Policy, Derek’s company is often called upon to develop end-to-end solutions regarding Group Policy and security for companies. Derek is the author of the The Group Policy Resource Kit by Microsoft Press.

Derek will provide a deep dive into Group Policy. Learn how to navigate GPO, how to create and edit policies, best practices and examples of impactful GPO entries. Derek will be using live screens.

IT Sales & Marketing
Presenter: Alex Rogers, CharTec

Alex Rogers is a revolutionary thinker who has significantly contributed to the IT Channel. He is founder and President of www.CharTec.net, a “Beyond HaaS” provider that helps technology companies transition to the next level of annuity-based profitability as Managed Service Providers (MSPs). CharTec evolved from Rogers’ experience as CEO of ARRC Technology, his award-winning, multi-million dollar MSP practice which he founded in 1992 with a $300 investment.

Alex’s session will focus on partners Sales & Marketing strategies. The key offering elements that will help construct or enrich their current services or managed service offerings for more profit. It will also include how to uncover new revenue streams and find more opportunities with less effort. A great session to address your sales and marketing strategy needs.

Linked In & Facebook for Business
Presenter: Jared Smith, Talent Evolution

Jared Smith is the Co-Founder and CEO of Talent Evolution. Jared is an executive level insider with an entrepreneurial eye. He has more than 13 years experience in marketing. He formed his company to help others build their personal and business brands through harnessing the power of social media and social networking. Visit Jared online at www.TalentEvolution.com.

Jared will be focusing on leveraging Social Media to enhance your business marketing reach. Key strategies include coverage of Linked In, Facebook, and additional social technologies. Learn best practices and tips for your IT business.

Microsoft Hyper-v
Presenter: Harold Wong, Microsoft Senior Technical Evanglist

Technical presentation on how to install, configure and navigate Hyper-v. You will also learn key benefits & features of Hyper-v in a SMB environment. Included are differences between the core & UI environments, how to perform backups, determining VM to host ratios, and more. Harold will also briefly review the benefits of System Center.

Harold knows virtualization. He's been with Microsoft over 12 years, is a Sr IT Pro, a MCITP Server & Enterprise Administrator, MCITP Enterprise Messaging Administrator and working on his VCP5 for VMware. View Harold's blog at http://blogs.technet.com/b/haroldwong/

VMware ESXi & vSphere
Presenter: Chuck Charlton, Virtualization Engineer, Manage My IT

Technical presentation on how to install, configure and navigate ESXi & vSphere. Also included are adjusting system settings, how to backup, tuning, migrating existing servers, adding more VM's, and best practices. Chuck will review the feature differences of vSphere and vCenter and the benefits of each.

Chuck has over 11 years experience. His focus is virtualization and storage with VMware, Citrix and NetApp technologies. His expertise also includes SANs, NAS, and backup solutions.

Microsoft SharePoint
Presenter: Eric Schrader, Senior SharePoint Solutions Architect, 6th Street Consulting

Technical presentation on how to both install, setup and navigate SharePoint. Also included will be how to license, 64-bit, deployment planning, WSS, best practices, browser compatibility, hardware requirements and more.

6th Street Consulting is a Microsoft Gold Digital Marketing & Silver Portals & Collaboration partner with over 9 years of Sharepoint expertise.

Security Hacking with Retina
Presenter: Marc Maiffret, CTO & Technical team from BeyondTrust / eEye Digital Security

Technical presentation on how to leverage the Retina network scanning tool to conduct security audits and hack to determine the risk assessment of a client site.

Retina Network Security Scanner, the industry's most mature and effective vulnerability scanning technology, identifies known and zero day vulnerabilities to protect an organization's valuable assets. The Retina Scanner provides security risk assessment, as well as enables security best practices, policy enforcement, and regulatory audits. Retina CS earned a perfect 5 stars and SC Magazine Best Buy award.

Small Business Server
Presenter: Jeff Middleton,

Jeff Middleton the founder of SBS Migration and a Microsoft SBS MVP since 1999. Jeff is known worldwide as a speaker, author, and technical community leader. Jeff also founded IT Pro Experts and SMB MVP Community Roadshow. Jeff has been an instrumental leader in the IT community and has helped many partners throughout his years.

Leveraging Social Media for Business
Presenter: Kelly Flint

Kelly Flint is the Area Director for Western Unites States for Constant Contact. Since joining Constant Contact in 2008, Kelly has educated more than 30,000 small businesses, associations, and nonprofits on how to successfully utilize email and social media marketing to drive business results.

In 2010, Kelly received the Los Angeles, Small Business Development Center, State Star Award and in 2011 she received the SCORE Los Angeles Partner Award. She has two dogs that are named after the Star Wars characters Luke and Leia.

Small Business Server
Presenter: Cliff Galiher

Cliff Galiher is a Microsoft SBS MVP. His areas of expertise include Windows 2003/2008, SBS 200/2003/2008, Networking, OCS 2007, Lync, and Active Directory. Cliff is the founder and Chief Consultant of Common Ground IT Consulting and a team member of ThirdTier. Cliff’s accomplishments also include team member of the SMB MVP Community Roadshow.

Small Business and the Law
Presenter: Douglas Wade

Douglas Wade and his law office are solely dedicated to the practice of business and employment law. Douglas’s focus includes planning for the purchase and sale of your business, protection of your confidential & trade secrets, and creating a safe & secure work environment. Douglas is a native of West Los Angeles, earned a Master of Laws degree, with emphasis in Business and Corporate Law, from the University of San Diego School of Law in 1992.

With 14 years of litigation experience in California, Doug has represented businesses of all sizes, defending them in matters related to shareholder agreements, breach of contract, theft of trade secrets, unfair competition claims, as well as harassment, discrimination, and wage and hour claims.