Speakers

Prior SMB TechFest Speakers


SMB TechFest sources our industries top talent to bring you the best speakers and content. Our speakers include industry experts, Microsoft MVP's, business experts, industry leaders, first class vendor content, and much more. And we focus their presentation content to be directly relevant to what Partners and IT Pros need to start leveraging the topic the very next day.

We remove the extra marketing slides, the 1,000 corporate user examples and client references, and stay focused on SMB and your quick and in-depth learning needs.

Review our Prior Events SMB TechFest speakers below and gain insight into why many of your colleagues attend and return to quickly learn at our events. Every quarertly event has new topics to continue your growth.



Ashlee Soucek
Presenter   Ashlee Soucek
Company   Microsoft
Topics * Microsoft Latest Products & Offerings

Ashlee Soucek is passionate about cultivating relationships, which have allowed her to develop and prosper in various sales and management roles during her career. When given the opportunity to work for Microsoft, she was influential in helping to shape what the new Microsoft Store initiative would look like. In the last seven years, she has transitioned from an operationally driven leader into the Sales and Solutions Strategist she is today. The decision to move into commercial sales was largely in part to help further local businesses and educational institutions with their digital transformation stories. Ashlee's customers are what matters most and because of that her goal is to ensure she is furthering their productivity by being a resourceful and reliable advocate for their needs.



Chris Wiser
Presenter   Chris Wiser
Company   The Wiser Agency
Topics * Filling Your Pipeline: Adding 2- New Sales Meetings per Month to Your MSP
  * The Power of the ASK Campaign

Chris Wiser is the Founder and CEO of The Wiser Agency, a Digital Marketing & Sales Agency based in Austin, Texas.

The Wiser Agency focuses with helping Entrepreneurs grow their businesses through Online Marketing, Advertising and Sales Training. He is recently touted for his online courses, Facebook Ads for Beginners, 3 Steps to Your First Million and The 20 Meetings Per Month Sales System.

Chris has over 20 years of Technology industry experience, along with the past 10 years being Chief Revenue Officer (CRO) of Neverfail, a Austin, TX provider of Cloud Services for the Managed Service Provider Industry, and CEO of TechSquad IT, a Milwaukee, WI, provider of technology and network specialist services to small and midsize businesses (SMBs).

As both a public-facing entrepreneur and network specialist, Chris has been featured on The Entrepreneurs Radio Show, School for Startups Radio, SmallBizAmerica Radio and multiple network news stations including ABC, FOX, CNBC and NBC news. He has also been profiled in the Milwaukee Business Journal, and was the winner of the Milwaukee Small Business Times Entrepreneur of the Year in 2014.

Chris is also a best-selling author having published "The Small Business Owners Guide to Stress Free Network Support," and "The Tech Multiplier: The World's Leading Technology Consultants Reveal In Depth Case Studies of How the Smartest Businesses in the World are Leveraging Technology to Increase Profits and Reduce Waste While Safeguarding Data". Both books feature proven secrets and strategies on how to realize maximum sales and profits.

In September 2013, Chris was the subject of a documentary film titled, "The IT Guy," which was broadcast worldwide on Biography Channel to multimillion number of viewers.



Jessie Devine
Presenter   Jessie Devine
Company   QuoteWerks
Topics * Create Professional Quotes and Proposals in Minutes

Jessie Devine is the Community Engagement Manager for QuoteWerks and joined the team in 2014. As the Community Engagement Manager for QuoteWerks she is responsible for engaging partners, marketing, business development as well as event planning and management. Devine attends dozens of tradeshows a year for speaking engagements and representing QuoteWerks at the events. Devine spearheads the QuoteWerks User Summit and revived the QuoteWerks training program and continues to lead, direct, and manage all aspects of the in-house and roadshow trainings. She currently sits on the Executive Council for the CompTIA Future Leaders Community and was recognized as a 2018 CompTIA Channel Changer and CRN 2018 & 2017 Women of the Channel.



Scott Lyon
Presenter   Scott Lyon
Company   Michelman & Robinson, LLP
Topics * Oh The Laws, They Are a Changin': Evolving Cybersecurity & Privacy Regulations and Their Impact

Scott T. Lyon is an M&R partner whose expertise in technology, cybersecurity and data privacy is particularly relevant given today's business climate. In addition to evaluating and implementing effective information security practices, Scott also manages data breach responses and notifications for his clients, guiding them through the complicated state, federal and international legal obligations that arise when a data breach occurs. As both a lawyer and IT professional, Scott employs his legal and technical knowledge in counseling a wide range of organizations in an array of industries (including financial services, insurance, advertising, digital media, hospitality, technology and retail) on improving their cybersecurity and data privacy programs and developing policies to quickly mitigate and recover from cyber attacks. While some law firms focus primarily on breach response, Scott and his M&R Cybersecurity & Privacy team leverage their technical expertise to offer the full-spectrum of pre- and post-breach services: assisting clients in performing risk assessments, developing data governance policies, working with vendors and partners to establish third party service provider security policies and contract terms, developing and testing incident response plans, assisting with breach response and notification, defending clients in data breach litigation, and building and implementing comprehensive organization-wide cybersecurity programs. Scott also helps clients comply with rapidly evolving cybersecurity and privacy regulations, including the New York Department of Financial Services (NY DFS) cybersecurity regulations, EU General Data Protection Regulation (GDPR) and others. In the course of his career, Scott has been awarded numerous security and privacy certifications, including but not limited to CompTIA's A+ and Security+ certifications, demonstrating technical mastery of the fundamentals of information security. In addition, he has been designated as a Certified Information Privacy Professional, United States (CIPP/US), by the International Association of Privacy Professionals (IAPP). This certification is bestowed upon professionals who have demonstrated knowledge and experience in U.S. privacy and security laws and regulations. On top of this, Scott is a Certified Information Privacy Technologist (CIPT), as named by the IAPP, which reveals his proficiency in the technical implementation of IT and engineering technologies relating to privacy and security. A reasoned and pragmatic lawyer to his core, Scott is a graduate of the University of South Florida Circuit Court Civil Mediation Training program and serves as a certified mediator for the U.S. District Court for the Middle District of Florida.



Glen Brody
Presenter   Glen Brody
Company   RapidFire Tools
Topics * Top Ways to Use IT Assessments to Win Business and Retain Clients
  * Leveraging Network Assessments to Close More Managed Serivces Business

As the RapidFire Tool's Regional Sales Manager for the West Coast, Glen Brody establishes relationships with MSPs and helps them develop the best package of Network Detective products for their businesses. By helping the MSP develop the best strategy in utilizing Network Detective in their practices, MSPs are able to build their business and retain existing clients. Glen has been with RapidFire Tools for nearly 3 years in a Regional Sales Management role and has been extremely successful in giving his clients the ability to lead MSPs in increasing their sales and profitability.



Joel Zaidspiner
Presenter   Joel Zaidspiner
Company   ChannelPro
Topics * Panel - The Evolving Channel Where Do You Fit In?

Joel Zaidspiner is Associate Publisher for ChannelPro-SMB magazine and a senior executive at the ChannelPro Network. A seasoned IT media veteran, Zaidspiner has nearly 18 years in the industry with seven at the ChannelPro Network and more than nine at the tech media company formerly known as CMP. Zaidspiner is a mainstay at industry events and works closely with the Publisher on day to day operations and editorial strategy for ChannelPro Network media properties.



Tom Andrulis
Presenter   Tom Andrulis
Company   Intelligent Technical Solutions
Topics * Panel - Leading Partners Share Their Insights

Kelsey Flewellen is an industry leader in technology placement. She is the Regional Vice President at Robert Half Technology. Through her role she keeps a creative pulse on the technology market including web development, platforms, network security, technical support and more.

Robert Half is also a Microsoft Partner with Gold and Silver competencies. The aid in temporary, permanent and project placement for technology roles and needs within the industry.



Deepika Bhatia
Presenter   Deepika Bhatia
Company   Prosum
Topics * Panel - Developing Your Service Department

Deepika Bhatia is the Vice President of Professional Services, Projects Consulting and Managed Services of Prosum, Inc. In this role, she focuses on business process analytics, application development, data analysis and support, large project portfolio management and most importantly strategizes on business evolution propelled by technology.

Bhatia joined Prosum in 2000 and was instrumental in developing, deploying and supervising complex applications, building infrastructure, managing IT operations and developing a team to support the ever-changing technology needs of Prosum's clients.

Under her direction, Prosum has established robust offshore operations in India. Her in-depth understanding of business needs and ability to forecast managed services development and technological advances made her vital in communicating and composing a group that support all facets of the company's services. Currently, she directs the production operations of several enterprise and mid-market clients through Prosum's Managed Services division.

Several of Prosum's long-term strategic client partnerships are accredited to Deepika's ability to deeply understand a company's vision and nurture its IT direction in a way that supports and invests in a long-term plan. She has mastered the process of implementing large initiatives on-time, in-alignment with a budget and thus creates streamlined project portfolios for the both IT and non-IT executives alike.

Bhatia graduated from MS University, India and has a degree in Computer Science & Engineering with an emphasis in Artificial Intelligence. Her passion revolves around solving business problems for her clients through technology and business process.



Julius Argumedo
Presenter   Julius Argudedo
Company   C1P Solutions
Topics * Panel - Developing Your Service Department

A three-term LALCC board member, Julius Argumedo is president of Long Beach-based C1P Solutions, Inc., a national full-service firm that customizes and manages information technology (IT) and cloud-based systems for private, small and large businesses; government agencies; educational institutions; and nonprofits. He received a first-hand education in how to run a business from his parents business. When he was 10, he began working for the company under his father's leadership and, by his teens, was helping run the firm.

A graduate of the New Mexico Military Institute, the "West Point of the West," Argumedo attended Cal State Long Beach and the University of Phoenix. Currently. he lives in Long Beach with his wife and four children. He recently was elected to a second term on the Southern Region board of the California Hispanic Chamber of Commerce and is a 2017 graduate of the LA Small Business Academy.



Marc Koehler
Presenter   Marc Koehler
Company   Lead With Purpose
Topics * Achieving Harmony

Marc Koehler is the President of Lead With Purpose, a company dedicated to helping people lead more purposeful and inspiring lives. The company provides leaders with simple tools and best practices that help get everyone on the same page and rowing in the same direction.

Lead With Purpose was forged out of Marc's work as an Interim CEO over a 10 year period where he personally experienced the leadership challenges small-business owners face.

In his first assignment, he quickly recognized that the tools he had learned and used to be successful in large organizations were not working. Driven by a sense of urgency, Marc went back to his time in the US Nuclear Submarine Force and started bringing forward that leadership approach and set of tools.

What he noticed surprised him. The tools and best practices from the Navy helped him to create a common vision and shared purpose that everyone could understand and buy into. This created a more engaged and empowered team and ultimately a successful outcome.

Over the next ten years, Marc was in a small-business leadership laboratory testing live and experiencing first-hand what worked and what didn't. He continued to simplify and noticed that regardless of the industry, company size, or location, the approach and best practices brought forth from the Submarine Force were helping to transform the lives of leaders, the people they led, and ultimately their company.

Wanting to have a bigger impact, Marc started Lead With Purpose in 2012 and made available the tools that any person can learn to become a more effective leader. The keystone tool is an online single page plan that fosters transparency, trust, employee engagement, and helps people to stay focused on what matters most.

Marc is the author of Leading With Purpose, an award winning book which steps leaders through the creation of a one page success plan and then shows them how to use it with their employees to collectively drive success, solve problems, and manage change. Marc has presented at many prestigious leadership conferences across the US spreading his message of leading a more purposeful and inspiring life. In 2017, Lead With Purpose will launch a one page family plan that will help people create a stronger family and a more balanced life.

Marc has four year degrees in Physics and Mechanical Engineering and is a Lean Six Sigma Black Belt. He served his country in the US Submarine force from 1988 to 1993. Marc and Heidi, his wife of 22 years, live in San Diego, California with their daughters Anja (20), Liesel (17), and Sophie (15). Marc enjoys spending time with his family at the beach and on the soccer field.



Patrick Sullivan
Presenter   Patrick Sullivan
Company   Acutech Network Services
Topics * Panel - Developing Your Service Department

Patrick is the owner and CEO of Acutech Network Services, the Strategic IT Support Partner of choice In Orange County. Acutech delivers a wide range of IT support services to businesses in Orange County who either want to outsource their entire IT department or strategically just parts of it.

Patrick Sullivan has delivered business-driven technology solutions to growing companies for 30 years. Before acquiring Acutech Network Services, Patrick served as Vice President of Client Services at Compushare where he oversaw nationwide Service Delivery, CIO at All Covered where his responsibilities included the strategy, delivery and support of the company's managed services initiatives, All Covered's Central Services operation, as well as the company's IT strategy, infrastructure and applications, CTO/COO of Xpherix, where he headed the company's global operations, including product development, engineering, quality assurance, customer support, and the company's infrastructure. Prior to Xpherix, Patrick was the founding CIO at Sigma Networks where he delivered a real-time OSS solution for metro bandwidth management and CIO at Securities America where he automated and web-enabled all operations for this Independent Broker/Dealer.

He holds an MBA in International Business, a BA in Sociology, and has taught Business, Management and Technology courses at several colleges and universities over the last 28 years.



Paul Morse
Presenter   Paul Morse
Company   Web Ventures
Topics * Building Your Azure Solution Stack

Paul Morse is an industry veteran and independent consultant with a broad background in technical sales, marketing, training, strategy and product innovation and implementation. He has been involved in cloud computing since 2010 and has used multiple cloud offerings from various vendors. He routinely writes and records technical videos for Microsoft and has 6 of the top 12 most viewed videos on Microsoft OEMTV. His other day job is to train Microsoft's largest resellers on Microsoft products, strategy and licensing, plus speak at Microsoft events on a variety of topics. He can be seen at the 2018 Azure Global Bootcamp on Saturday 4/21 where he has 2 sessions on reducing spend in Azure and Security topics.



Arvin Enriquez
Presenter   Arvin Enriquez
Company   Microsoft
Topics * Panel - Leading Partners Share Their Insights

Arvin Enriquez is a business technologist for the Microsoft Store in Cerritos, CA. He comes from a technical background that allows him to understand today's evolving business. Helping businesses every day with Innovative business solutions with insights on the latest software, laptops, PCs and tablets. Learn how leverage the Stores and their presentation room.



Issac Boudaie
Presenter   Issac Boudaie
Company   Network Experts
Topics * Panel: 2018 Best Platform Tools for Operations

Issac Boudaie graduated from CSUN in computer engineering and started his work in Jet Propulsion Labs as a system engineer in early 80's. He later formed Micro West where he manufactured clone PCs until late 90's. With emerging companies such as Dell and Gateway, Issac re-invented himself in forming Network Experts, Inc. in early 2000 and started providing I.T. services which grew in to managed services. Besides earning his MS in computer engineering, Issac is a Microsoft Certified System Engineer and holds many other certifications in the industry.



Jay Suh
Presenter   Jay Suh
Company   GoTouch
Topics * Touch Enable your Surfaces

He has been hungry for a better communication and education / training during his whole life since he worked as an Aerospace Engineer.

Now, he has a vison with GoTouch:

By providing an innovative technology and a product of visual communication, GoTouch allows for easy, accurate, and efficient ways of sharing ideas and thoughts. It helps foster and create new ideas by providing new ways to collaborate.

GoTouch can be used in most market segments through all areas of, including in:
  • Small Medium Business, Corporate
  • Schools, Kindergartens, Training/Education Facilities
  • e-Learning, Webinar, MOOC (Massive Open Online Courses)
  • Tele-Conferences (Zoom, Go To Meeting, Skype, etc)
  • Hospitals (Medical, Dental)
  • Government, Military
  • Architect, Design, Construction
  • Legal
  • Homes

He has a super big dream:

By providing GoTouch to poor countries, he would like to contribute in their student education. He believes that it will make their lives better and this planet more beautiful to live together.



John Parker
Presenter   John Parker
Company   Alvaka Networks
Topics * Panel: 2018 Best Platform Tools for Operations

John Parker has over 20+ years in establishing and implementing enterprise level objectives and strategies in the field of managed information systems. John also brings with him 14+ years of operational leadership while serving in the United States Army. He has managed an extensive program portfolio of clients and multi-million-dollar projects. He has overseen scores of mergers and acquisitions integrating critical Information Technology (IT) & Information Systems (IS) divisions. John's strengths are increasing operational efficiencies by defining policies and goals, providing leadership guidance to IT professionals, rescuing languishing projects, and delivering on-time and on budget.

John will assist clients in developing and implementing focused best-of-breed on premise, cloud based or hybrid technology strategies, incorporating Business Intelligence reporting and analytics to measure success. He is expert at DevOps simplification and automation strategies that help improve overall operational maturities and allow organizations to focus on core competencies and growth.

John provides senior executive services as a virtual CIO consultant for Alvaka Networks, headquartered in Irvine, California. Alvaka Networks is a leading provider of network management, monitoring, security and integration services. Alvaka's core purpose is to constantly improve the way networks are managed and secured.



Tom Andrulis
Presenter   Tom Andrulis
Company   Intelligent Technical Solutions
Topics * Panel - Leading Partners Share Their Insights

Tom Andrulis is president of Intelligent Technical Solutions. A Managed Services Provided in Las Vegas, NV. Tom grew his business from $1.7M to $3.9M in 12 months. His profits increased 231%. Tom will share his ingredients toward success which included building a solid marketing system for his business. Tom is the winner of Robin Robin's grand prize contest and a member of ProTier Peer Groups.



Sylvia Gutierrez
Presenter   Sylvia Gutierrez
Company   SBA
Topics * How the SBA Empowers you and Your Clients

Sylvia is an Economic Development Specialist at the U.S. Small Business Administration. With over 20 years of business development experience. Specialties include marketing, international trade, business and coaching in various industries.



Skyler Ditchfield
Presenter   Skyler Ditchfield
Company   GeoLinks
Topics * Innovative Internet and Phone Solutions

Born in Ojai, California, Skyler Ditchfield's entrepreneurial roots began at the age of six selling food, video games, lemonade, and basically anything else he thought people might buy, door-to-door and on the side of the road. He dove into the world of technology at the age of 13 when he set up a bulletin board system (BBS) to service 200 members of his local community with dial-up Internet. Throughout his childhood, he became increasingly fascinated with long-distance communications and computer networking. Directly after high school, Ditchfield accepted a Network Engineer II job at the Private Network Management Center (PNMC) of MCI Worldcom in Silicon Valley servicing high-level clients such as JP Morgan, Goldman Sachs, Quotron, Reuters, and more. Although Ditchfield was the youngest technician at the maximum-security PNMC, he was quickly promoted to Network Engineer III after exceeding the entire staff in router reprogramming. When the company relocated to the East Coast, Ditchfield was one of two employees offered a transfer. Ultimately, he declined the offer and returned to Ojai where he proceeded to build a network business from scratch with $550 in startup capital.

Within 4 years, in a town of only 8000 people, Ditchfield grew his small I.T. services company to nearly 3M in revenue before selling his shares and moving on. During this venture, Ditchfield simultaneously won a six-figure government RFP, beating out a number of incumbent I.T. providers. In 2010, Ditchfield purchased a 50% share of an outside I.T. company where he quickly reworked operating procedures to maximize efficiency. With newly allotted time, Ditchfield was able to officially start GeoLinks in 2011.

Ditchfield currently serves as the CEO of GeoLinks, the fastest growing B2B Internet Service Provider in California, and Inc. Magazine's 2017 Inc. 5000 NO. 5 Fastest Growing Telecommunications Company in America. GeoLinks delivers Enterprise-Grade Internet, Layer 2 Transport, Hosted Voice, and both Public and Private Turnkey Network Construction expertly tailored for businesses and Anchor Institutions nationwide. Under his leadership, Ditchfield has led the company to record more than 100% growth for six years straight, and is on track for a seventh. In 2017, Ditchfield spearheaded GeoLinks' efforts in obtaining its status as a California Competitive Local Exchange Carrier (CLEC) public utility, and launched the company into the national marketplace.

With a clear passion and dedication to providing affordable broadband to Anchor Institutions across the country, Skyler was invited to speak at the Schools, Health & Libraries Broadband (SHLB) Coalition's 7th Annual National Convention in June of 2017. He took the stage addressing how and why GeoLinks' fixed wireless technology, ClearFiber, is a viable solution when looking to close the digital divide in United States' rural communities. Following his address, GeoLinks was officially inducted into SHLB membership where Ditchfield currently sits on the fundraising council.

Recognizing him as an industry thought-leader in the country's evolving broadband discussion, FCC Chairman Ajit Pai formally appointed Ditchfield to the Broadband Deployment Advisory Committee's Streamlining Federal Siting Working Group in August of 2017. With recent induction into these elevated platforms, Skyler plans to continue and advocate to increase the amount of e-rate business across the US, and is actively pursuing further national expansion for GeoLinks' network.

Ditchfield is passionate about GeoLinks' Mission Statement - "Always put the customer first, by serving them in the same way that everyone wants to be treated." His innovative ideas have revolutionized the way data is transferred from global data centers to its final delivery destination. Ditchfield is committed to developing state-of-the-art advancements through the IT marketplace so the GeoLinks' culture may one day be available to everyone.



Sashi Silbergleith
Presenter   Sashi Silbergleith
Company   Scale Computing
Topics * IT Infrastructure: Simplicty = Savings

Sashi Silbergleith brings over a decade of virtualization experience to the table when speaking with C level executives. His ability to commercially teach hyper-convergence to new comers and experienced technologists alike, with his engaging style and high energy approach, makes this an exciting topic to learn. There's an easier way to execute your infrastructure stack and Sashi will show you how!



Michael Clegg
Presenter   Michael Clegg
Company   Morro Data
Topics * CloudNAS is NAS without Limits

As COO for Morro Data, Michael Clegg is responsible for taking their innovative 3-in-1 CloudNAS series to market. Morro Data empowers Small and Medium Businesses, Video Studios, Digital Agencies, Biotech and CAD Service Bureaus with Simple, Fast, Affordable Enterprise-class Cached Cloud File Services. Prior to this he was EVP of Cloud Solutions and Services for Amino Communications, a STB and Cloud TV provider for customers across the globe. Michael is also an advisor to several startups in the Mobile SIM and Home Wi-Fi mesh space. Before that he was SVP and GM for NETGEAR's Service Provider BU growing that business more than tenfold to over $600M annual run rate with a global customer base across Mobile, Cable, Telco and Home Monitoring, achieving #1 market share in Wi-Fi gateways. Previously he held executive roles in companies pioneering and commercializing Broadband internet. With a strong interest in innovation, he has secured market leadership in product categories covering Cloud SaaS, Fixed and Mobile Broadband products, Video and IOT



Mark Mikelat
Presenter   Mark Mikelat
Company   Building Aspirations
Topics * How to Be Promoted Like a Rock Star

Mark Mikelat has a strong history in technology. He has implemented CRM systems for ecommerce companies, business intelligence software for banks, procurement systems for government agencies, and an accounting consolidation system for a global corporation transacting business in six currencies. He has reviewed code, stress tested software, and optimized databases.

Mark Mikelat is a business growth expert, speaker, consultant, and author, and has extensive experience in marketing and sales strategy. He has successfully consulted with corporations all throughout the world in sales channel development, sales systems implementation, marketing strategy, social media marketing and email marketing. Some of his clients have included Microsoft, Coach Luxury Brands, Hewlett Packard, the Los Angeles School District and many others. His humorous programs are jam-packed with actionable and practical advice that business leaders can put into action immediately to increase their sales, win more clients, and grow their businesses. He is the author of multiple books and you can learn more about him by visiting www.BuildingAspirations.com



Lindsey Ernst
Presenter   Lindsey Ernst
Company   Auvik
Topics * MSPs - Are You Wearing Pants?

Lindsey is a Senior Account Manager at Auvik Networks. There, she helps managed service providers improve their productivity, efficiency, and profitability using Auvik's network infrastructure RMM. Lindsey is a veteran sales leader with over 12 years of experience in software sales, business development, contract negotiation, and customer success in the tech industry. Her past roles include three years at an IT service provider, where she helped move them from VAR to MSP.



Eric Torres
Presenter   Eric Torres
Company   Datto
Topics * Being Told Your MSP is too Expensive?

Eric Torres joined Datto, Inc. as Channel Development Manager in March of 2015. Prior to joining, he ran the Datto sales, operations, and business practices for a successful 65 person managed service provider out of Milwaukee, WI. There, he was a member of the Datto Advisory Board and had given peer to peer presentations at several industry events, sharing

his knowledge and expertise on business continuity. Eric brings his passion for business continuity and the managed service provider community to this role, and focuses on supporting the Datto Partner Community in growing their business.



Conrad Agramont
Presenter   Conrad Agramont
Company   Agile IT
Topics * Panel: Leading Partners Share Their Insights

As CEO, Conrad Agramont is responsible for defining and managing the strategic direction of Agile IT to help clients transform their business through cloud technologies. Former Director of Technology Services at Agile IT, Conrad brings a wealth of experience managing the engineering, operations and managed services teams as well as pre-sales and solution architecture for new projects.


With more than 10 years of experience in the cloud, hosting and SaaS for both Microsoft Corporation and service providers, Conrad has been involved at nearly every stage of product development and implementation. Through various roles architecting and managing technology projects, he strives to help companies discover true business value with the cloud.


Prior to joining the Agile IT team, Conrad worked as a Partner Technology Specialist at Microsoft Corporation, where he focused on technical readiness for Microsoft Infrastructure Partners and delivered solutions to small to mid-market companies. As a former Senior Architect for a Microsoft Gold Partner, Conrad gained extensive experience in product planning and development, software architect and technical evangelism for enterprises and service providers worldwide. Earlier in his career, Conrad also held the role of Program Manager at Microsoft, where he drove hosting scenarios and architected components for the Microsoft Provisioning System, Microsoft Solutions for Hosted Messaging and Collaboration and Windows-Based Hosting 3.0.


Conrad frequently speaks at public events and has been published in Ping! Zine as well as the book "How to Cheat at IIS 7 Server Administration."



Douglas Kolker
Presenter   Douglas Kolker
Company   Sandler Training
Topics * How to Stand Out From Your Competitors Without Lowering Your Fees

Sandler Training is an international consulting organization with 254 training centers worldwide. Sandler utilizes distinctive, non-traditional sales and management methodologies, supported by continual reinforcement through ongoing training and individual coaching sessions.

Douglas Kolker founded a hugely successful, nationally recognized marketing service agency and ran it for 21 years. Despite the success, Kolker remained frustrated by the constant arm wrestling with prospective clients. As a solution, he turned to Sandler Training, which reverses traditional sales beliefs and approaches. The system focuses conversations on qualifying prospects' most pressing needs and the investment they are willing to make to fix them. "The very first time I approached a prospect this way, it worked like a charm. A huge account that had been stonewalling us for 7 months, Lexus Motors USA, started doing business with us in less than 10 minutes, after we approached them in a completely different manner than we had in the past. It has worked for us ever since," reports Kolker.

Now the President of Sandler Training, which recruits and deeply qualifies salespeople and sales executives, Kolker and his team deliver a total selling solution to help companies improve their top and bottom lines. Kolker and his team have customized selling solutions for companies in a range of industries including corporate benefits, software, insurance brokers, office equipment, printers, entertainment, high tech, law firms, aerospace, accounting firms, and marketing research.

Kolker graduated with honors from Hofstra University, lives with his 2 beautiful daughters in Los Angeles, and enjoys playing a wide variety of competitive sports.



Patrick Little
Presenter   Patrick Little
Company   Microsoft
Topics * Leverage the Microsoft Store

Patrick Little is a business technologist for the Microsoft Store in Costa Mesa, CA. He comes from a technical and marketing background that allows him to understand today's evolving business. Helping businesses every day with Innovative business solutions with insights on the latest software, laptops, PCs and tablets. Learn how leverage the Stores and their presentation room.



Matthew Koenig
Presenter   Matthew Koenig
Company   RapidFire
Topics * Taking Your IT Security Services to the Next Level
  * Taking Your Cyber Security Offering to The Next Level
  * Taking Your Security OFfering to the Next Level

As Sales Manager for RapidFire Tools, Matthew Koenig establishes relationships with MSPs and assists in developing the best package of Network Detective products along with helping build the best strategy of how to best use Network Detective in their practices to build their business and retain existing clients. He has over 15 years in IT Sales, with expertise in solutions sales & development, which gives him the ability to lead MSPs in increasing their sales and profitability.



Joshua Liberman
Presenter   Joshua Liberman
Company   Net Sciences, Inc
Topics * 16 Steps to Protect Your Client's Business
  * Panel: The Price is Right
  * Zen & The Art of SMB Security

Joshua Liberman is the President and founder of Net Sciences, Inc. Joshua began working in the computer field in 1982, setting up the first IBM PC XT in Bakersfield, California. Moving into the networking field in 1990, Joshua started PC Services, doing LANtastic and later, Novell networks. As a contractor to the DOE from 1990 to 1995, Joshua developed one of the first digital video networks in the nation. After starting Net Sciences in 1996, Joshua began his migration to Microsoft networking and has since built and secured hundreds of Microsoft Windows networks over the past twenty years. Joshua has been a rock & ice climber and mountaineer, a martial artist in several different styles, raced sports cars, and learned at least five languages, while traveling about half the world. Joshua is also an event and party photographer, specializing in the IT industry and working nationwide. In his spare times, Joshua read, travels extensively, works on his photography, and raises Siberian Huskys with his wife and best friend of 18 years, Heidi Olsen.



Kendra Lee
Presenter   Kendra Lee
Company   KLA Group
Topics * How to Create a Connected Lead Generation Strategy to Drive Consistent Leads
  * How to Make $ on Your Solutions
  * How to Get More Leads Now
  * How to Differentiate Your Company From Your Competitors
  * 10 steps to Grow Your Business
  * 10 steps to Grow Your Business

In spite of starting her career in accounting, failing IBM's entry level sales exam, being given a territory that had never bought anything, and being told she couldn't sell without an engineering background, Kendra Lee entered the sales profession and proved those nay-sayers wrong. She turned her knowledge of numbers into her own approach to lead generation taking her to the top 1% of sales professionals for each IT company where she sold. She founded KLA Group to consult and train others in how they too could beat the odds in sales and get more customers.

Named one of the Top 25 Influential Leaders in Sales by OpenView Partners, Top 10 Women in Sales Experts to Follow on Twitter by Sales Gravy and Faculty Chair in Prospecting and Lead Generation for the Sales Training Institute, Kendra Lee is president and founder of KLA Group, world-class sales and marketing agency, and she is author of the award-winning books The Sales Magnet and Selling Against the Goal.

Once a repeat IBM Golden Circle award winner, Ms. Lee has led her organization in leading clients, including Fortune 100 enterprises and countless small and mid-market companies, to produce results like these...

* Penetrate new markets in as few as 6 weeks

* Increase referrals by more than 328% in just 7 weeks

* Drive new client acquisition by more than 31% year-over-year

* Generate an additional 5 prospect appointments per week per rep

You can read more about Ms. Lee and her "Get More Customers" strategies at www.klagroup.com or call +1 303-741-6636. You can also watch her speak about her latest book, The Sales Magnet: How to Get More Customers without Cold Calling at www.thesalesmagnet.com.



Robert Nitrio
Presenter   Robert Nitrio
Company   Ranvest Associates
Topics * How to Make Money with Mobile Apps from Day One
  * Mobile Apps for your Clients
  * Mobile Apps as a Service - Your New Source of Evergreen Recurring Revenue
  * SmartConnect Apps

Robert A. (Bob) Nitrio is the CEO of Ranvest Associates, a business technology consulting firm that he founded in 1992 in Sacramento, Calif. The company provides strategic business consulting and technology solutions to the SMB market. By becoming intimately familiar with each client's operations, Bob guides them through an analytical process designed to streamline and enhance their operations. Appropriate technology solutions are introduced to achieve increased efficiency, productivity, and profitability. The ultimate goal is to create an organizational culture focused on business continuity, keeping the client in business profitably every day until the company is ready to execute its exit strategy.

Ranvest has a vertical specialization in property management that is based upon Bob's many years as a real estate broker and his early career in apartment development and operations. Subsequently, in 1978, he started a commercial and public works construction company, which led directly to his early adoption of computers. The success he had in applying computing to business operations resulted in a passion for solving business problems through the application of technology.

An informal conversation with one of his best friends, who was also a real estate broker and property manager, led to an engagement to computerize those operations. That friend started telling his associates how computers changed the way he did business and soon Bob had a computer consultancy established in the San Francisco area. From that single conversation a new business was created Ranvest Associates.

Bob has continued his professional development by becoming a Microsoft Certified Professional and a Microsoft Small Business Specialist. Additionally, as part of his focus on business continuity, Bob has developed a specialization in enterprise content management and earned the designation of Enterprise Content Management Practitioner from AIIM the Association for Information and Image Management. He also co-founded the Sacramento Small Business Server Technology Group in 2004 and has been its co-leader since its inception. In this role, Bob has sought to assist peer companies become more proficient in their practices and to create opportunities for firms in the greater Sacramento area to work collaboratively as partners.



James Kernan
Presenter   James Kernan
Company   Tigerpaw
Topics * TheTop 5 Things You Can Do Today To Build Your Technology Business
  * Winning New Accounts
  * Coaches: Take Your Business to the Next Level
  * 5 Step Recruiting
  * 10 steps to Grow Your Business
  * The 10 Step Plan to Supercharge Your Sales Department
  * 5 Steps Consultative Sales and Qualification Process

James Kernan joined Tigerpaw Software as the Vice President of Sales in April of 2015. Prior to joining Tigerpaw, Kernan served as principal consultant at Kernan Consulting, a San Diego, California-based international technology consulting company, and has helped more than 350 managed service providers (MSPs) and value-added resellers (VARs) grow their businesses. He recently published a book called, "Leadership Essentials for Successful Executives" and prior to that "The 36 Month Millionaire" tele-coaching program with Robin Robins.

Kernan has over 25 years of experience in executive sales management, business consulting and information technology sales. His efforts have received recognition in Inc. Magazine's Top 500 fastest growing companies and in CRN Magazine as the #1 Fastest Growing Technology Reseller. In 1994, He received a B.S. in Business Administration from Nebraska Wesleyan University in 1987.

CRN Magazine said that he is "a rising star executive to watch." He has been recognized and written up as an extraordinary "example of success" in industry publications such as CRN, Business Solutions, VAR Business, CRM Today, and Inc. Magazine.



Erick Simpson
Presenter   Erick Simpson
Company   SPC International
Topics * How to Effectively On-Board New Clients

One of the most prolific, recognized and sought-after IT, Cloud and Managed Services business improvement and transformation experts, consultants, authors and speakers in the industry, Erick has contributed to numerous industry publications and events and has authored 40 business improvement best practice guides and 4 best-selling books including "The Guide to a Successful Managed Services Practice"?, the definitive book on Managed Services, and the follow-ups in his Managed Services Series "The Best I.T. Sales & Marketing BOOK EVER!" and "The Best I.T. Service Delivery BOOK EVER!" and "The Best NOC and Service Desk Operations BOOK EVER!".

Erick leverages over 20 years of experience in the IT industry as an Enterprise CIO, VAR, MSP, Vendor, Educator, Advisor and Consultant; and hundreds of successful strategic vendor, manufacturer, distributor and IT solution provider, MSP and Cloud practice business improvement consulting engagements to deliver successful business improvement and transformation outcomes for his clients.

His considerable and unique expertise and experience on both sides of the channel allow him to develop and deliver focused Vendor Channel Program Development and Partner Acquisition and Enablement Strategies to improve Distributor, Manufacturer, Vendor and Franchise partner program performance and improve channel revenues.



Justin Slagle
Presenter   Justin Slagle
Company   Microsoft
Topics * Microsoft Incentives & Special Programs
  * Get Your Windows 10 Game Plan
  * You Should Stop Pitching Office 365
  * Empowering You to Achieve More

Justin brings a wealth of sales, marketing and partner experience to the Microsoft SMB&D group through his work at QuickStart Intelligence and his direct relationship as President of the IAMCP chapter in Southern California. Justin brings a unique blend of sales and scaled marketing to the team as we leverage the MCC engine to support partners and strategic influencers.

Just prior to joining Microsoft, Justin Slagle was the Director of Business Development and Marketing for QuickStart Intelligence, the largest Microsoft Learning Partner on the West Coast. Justin joined QuickStart in 2006 as an Account Manager and became the first and only Account Manager in QuickStart's history to sell over a million dollars in his first year. He was then promoted to Area Sales Manager, responsible for managing sales personnel, as well as key clients and partner relationships. In 2009 Justin was again promoted to Director of Business Development where he developed a new series of technology conferences (Intelligence Conferences) that produced a new revenue source for QuickStart and also provided Microsoft an engine to provide leads to the partner community. This conference series also demonstrated the power that a learning partner can provide in a pre-sales capacity. At the end of 2010, Justin was promoted once more to take over the Marketing team at QuickStart. The marketing team had grown significantly throughout 2011-2012 and had produced a new website, new targeted email campaigns and a new ROI tracking for all marketing activities within the company. Justin, in 2009, started the Southern California chapter of the International Association of Microsoft Channel Partners which has grown to become the largest IAMCP chapter in the United States in less than 2 years. His leadership of this group has grown the network to over 100 Microsoft partners and now produces over a million dollars per year in tracked partner to partner revenue for the Microsoft.



Oli Thordarson
Presenter   Oli Thordarson
Company   Alvaka Networks
Topics * How MSP's Use IT Assessments To Build And Grow Their Business
  * Panel - Market Directions & Trends
  * Panel - Leading Partners Share Their Insights

Oli Thordarson is CEO of Alvaka Networks (www.alvaka.net). Alvaka Networks helps frustrated executives overcome the fears and frustrations they feel from being held hostage by the mysteries surrounding their Information Technology so they can get back to controlling costs, making money and rest-assured that their business is running smoothly. Oli has 30 years experience running his own companies in the Information Technology industry and is proud of the success of his entirely self-funded companies. Oli was the founding chairman of Intel backed Global MSP Network in 2001, an international consortium of companies providing network management services. Oli has served on the board of CompTIA, the Global IT trade association promoting industry standards, growing professional expertise, and providing IT skills education, as well as the editorial advisory council for computer industry publications, writes blogs and as chair of the Technology Leadership Political Action committee (www.tlpac.com). TL PAC serves to educate legislators, shape IT friendly laws and advance the interests of technology companies. Oli has also served on the national board of the American Electronics Association, the association for the high tech industry and currently sits on the advisory board of Discovery Science Center.

Alvaka Networks is noted for its many industry awards such as Platinum Award for Best practices In Managed Services at the N-fluence Managed Service Conference, one of the 20 to Watch by CRN magazine and the NASBA Top VAR award. Other awards include Gartner Group VAR Vision Business Achievement Award the Solution Integrator award for best Remote Network Management Solution. Oli has been personally named as one of the computer industry's Top 20 Visionaries and BTA Award of Excellence.

Alvaka Networks, headquartered in Irvine, California, is a leading provider of network management, monitoring, security and integration services. Alvaka's core purpose is to constantly improve the way networks are managed and secured. AlvakaNet and NetSecure, Alvaka's flagship service products, are a comprehensive set of network management, monitoring and security services that provide Alvaka Networks' clients with guaranteed 24x7 uptime and lower Total Cost of Ownership. In 25 years of business, Alvaka Networks has seen a lot of broken IT systems. They are usually unsecured, poorly designed, over-burdened, don't work right and no one knows what the last guy did to it. Alvaka Networks fixes all that!

Oli is married with 3 children. He lives and works in southern California and is an avid outdoorsman, races motorcycles off-road and road races his Corvette in the Sport Car Club of America and NASA. He is the SCCA national T1 title holder in the Southern Pacific region.



Manuel Palachuk
Presenter   Manuel Palachuk
Company   Manuel Palachuk
Topics * Defining Your Business Identity
  * The Importance of Backlog in Service Delivery
  * Panel: The Price is Right

Manuel has over 25 years of business, management, and training experience in the computer and electronics industries. He has owned several successful businesses, manged several successful IT and MSP service companies, and coached many more. He is an expert of process, systems, and their efficiency who is driven toward continuous improvement in all aspects of business. He is a well-known author in the IT consulting community for Small and Medium Businesses. He is an experienced speaker and trainer at industry conferences. His goal and passion is to take your service-based business to the next level, and he has the blueprint to do it.

Manuel holds an Associate's degree in Electrical Engineering and a Bachelor's degree in Automated Manufacturing. Manuel completed his first Microsoft Windows Certified Training in 1993 (Microsoft Windows NT Advanced Server) and held a variety of Microsoft certifications for more than 20 years including Small Business Specialist.
Manuel is the co-author of the Network Migration Workbook, an expansive 600 page document covering the complete processes and checklists required to migrate your network with zero downtime. Manuel is currently writing Getting to the Next Level: A Blueprint for Taking You and Your Business to the Top.



Tom Andrulis
Presenter   Tom Andrulis
Company   Intelligent Technical Solutions
Topics * Double Your Revenues

Tom Andrulis is president of Intelligent Technical Solutions. A Managed Services Provided in Las Vegas, NV. Tom grew his business from $1.7M to $3.9M in 12 months. His profits increased 231%. Tom will share his ingredients toward success which included building a solid marketing system for his business. Tom is the winner of Robin Robin's grand prize contest and a member of ProTier Peer Groups.



Wark Winter
Presenter   Mark Winter
Company   Rapidfire Tools
Topics * Top Ways to Use IT Assessments To Win New Business And Grow Customer Relationships
  * How MSP's Use IT Assessments to Build and Grow Their Business
  * Leveraging Network Assessments to Close More Managed Services Business
  * How to Attract and Win New Business with Network Detective
  * The New Generation of Cyber Threats - What You Need To Do To Keep Up
  * The New Generation of Cyber Threats

Mark has over 25 years of experience in the IT field, with the last 17 years dedicated to providing software solutions to the VAR and Service Provider channels. He has been with Rapidfire Tools more than 7 years, delivering solutions to Managed Service Providers that help them better serve their clients and grow their business and revenues. He has also worked in the trenches with a Service Provider, providing Sales and Account Management.



Dave Seibert
Presenter   Dave Seibert
Company   SMB Techfest, Founder
Topics * State of the SMB Channel and How to Leverage It
  * Partner Success Panel
  * Thought Leaders: Where the SMB IT Market is Heading
  * 5 B2B Marketing Trends to Watch in 2014
  * Technology Trends - Plan Your Road Map Now
  * Partner Panel - Cloud & Security
  * WPC What You Need to Know
  * IoT - Internet of Things: A Growing Market and how to Make It Profitable
  * Increadible Resources
  * The Dark Web: Protection & Profit
  * The Evolving Channel Where Do You Fit In?
  * Microsoft Inspire; Hot Announcements & Insights

Dave Seibert has been involved in the IT industry for 30+ years. His background includes technical and management positions in start-ups, IT franchises, and Fortune 50 companies. His management positions have included IT Director, CTO, IS Manager, Regional Manager, and Executive Vice President. Dave is the CIO of IT Innovators, a five-year Microsoft Gold Partner serving Southern California for 18 years.

Dave is active in the IT industry, which includes Executive Vice President of SMB Technology Network, President of Southern California IT Professional Association, President of SMB TechFest, Vice President of International Association of Microsoft Channel Partners SoCal, Partner Council for Level Platforms, SMB Advisor Council for Trend Micro, IT Advisory Board for Stanbridge College, Partner Advisory Council for Microsoft Small Business Specialist, and Microsoft Worldwide SMB Partner Area Lead. He has continued his education through 20+ years of CES, Networld/Interop, and prior Comdex events along with many business and technical professional education programs and conferences.

Dave is also a multiyear member of CompTIA, SMB Alliance, and HTG Peer Groups. He is an industry speaker, co-author of Peer Power, received content Acknowledgment in five books, and has received multiple awards, including SMB 150 - IT Most Influential People, MSPmentor 250 - Top Managed Service Experts, Microsoft Partner of the Year finalist, and Microsoft MVP Award.

You may connect with Dave at http://www.LinkedIn.com/in/daveseibert99.



Gil Cargill
Presenter   Gil Cargill, Owner
Company   Cargill Consulting Group
Topics * EVerything You Know ABout Lead Generation Is Wrong!!!
  * Sales is Still a Numbers Game but the Numbers Have Changed
  * Marketing your Practice to Gain Retainer Based Relationships
  * Recruiting a Sales Proessional Who Will Sell
  * Are You Running Your Sales Program, or Is it Running You?
  * Sales Mistakes IT Consultants Make and How to Avoid Them
  * Everything You Know About Lead Generation And Business Building ... Is Wrong!
  * Double Your Leads in 90 Days on a Budget
  * Make Your Prospects Call You!
  * 21st Century Painless Prospecting
  * Get the Word Out
  * Prospecting Is Grunt Work, Let Your PC Do It For You
  * Coaches: Take Your Business to the Next Level

Gil Cargill has spent 39 years as a consultant, speaker and trainer, helping businesses achieve dramatic and permanent improvements in sales productivity.

A frequent speaker at national conventions and a consultant to well over 5,000 business-to-business sales forces, Cargill has been named one of the "Top Six Speakers in the Country" as well as one of the "Hot 25 Speakers to Watch For". In 2009, Sales Lead Management Association (SLMA) voted Gil Cargill one of the "50 Most Influential People in Sales Lead Management".

Cargill Consulting Group, the consulting practice that Gil launched in 1978, provides sales development and management services that help companies generate more revenue by helping them sell more effectively.



Karl Palachuk
Presenter   Karl Palachuk, Owner
Company   Great Little Books Publishing Company
Topics * Perfect Project Management
  * Perfect Project Execution
  * Everything You Need to Know about TCP/IP in a Server 2012 Environment
  * Ten Most Important Rules for Getting Rich with a Small Business
  * Technology Trends - Plan Your Road Map Now
  * Success is a Habit
  * Build Your Million Dollar Morning Routine
  * The Important Role of Backlog in Service Delivery
  * Coaches: Take Your Business to the Next Level
  * The Most Important Rules for Running a Successful Managed Service Business
  * Weed Your Client Garden and Grow
  * Panel: The Price is Right

Karl Palachuk is the owner of Small Biz Thoughts. He is an inspiring speaker who has faced some serious personal and business challenges—and come out ahead. His very popular Small Biz Thoughts blog provides advice for small business owners and managers and his business consulting books for IT professionals have been top-ranked on Amazon for years.

Karl earned his Bachelor’s Degrees from Gonzaga University in Spokane, Wash., and his Master’s Degree from University of Michigan. He is a Microsoft Certified Systems Engineer and Microsoft Certified Small Business Specialist.



Susan Bradley
Presenter   Susan Bradley
Company   Third Tier
Topics * The State of SMB Security
  * SMS Diva Mind Meld
  * One Step Ahead of the Bad Guys
  * Stopping the Next Equifax

Susan Bradley has been patching since before the Code Red/Nimda days and remembers exactly where she was when SQL slammer hit (i.e. trying to buy something on ebay and wondering why the Internet was so slow). She writes the Patch Watch column for Brian Livingston's Windows Secrets, and was one of the authors of Windows Server 2008 Security Resource kit, and Small Business Server 2008 Unleashed. In real life she's the IT wrangler at her firm, Tamiyasu, Smith, Horn and Braun, where she manages a fleet of Windows Servers, an Exchange Server, desktops, a few Macs, several Windows mobile and iPhones and tries to keep patches up to date on all of them. In addition, she provides forensic computer investigations for the litigation consulting arm of the firm. She blogs at www.sbsdiva.com on the topics of small business server, tech topics and whatever she stumbled over that day.



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News & Events

SMB TechFest
Next Q4 SMB TechFest Oct 18, 2018
Seating is limited. Learn more now.

SolarWinds MSP
Make better decision with the power of collective intelligence. Learn more.

SMB TechFest Announces Q3 Awards
The Q3 partner voted award winners were QuoteWerks, Cytracom and Spectrum Partners. The Best In Show was awarded to RapidFire Tools.

IAMCP (International Association Microsoft Channel Partners)
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