Active Directory Deep Dive
Presenter: Jeremy Anderson

Jeremy Anderson will focus on Directory Service best practices for the small to midsize business, including design considerations, operational efficiency, virtualizing domain controllers, recovery of objects, and everyone’s new favorite; PowerShell administration. Areas covered will include OU Design Considerations, Multi-Site setup, Replication topology, and NTP configuration.

Jeremy Anderson works at Third Tier, providing support for IT Professionals in the small business market. Additionally, he is the Microsoft Systems Administrator for On24, inc, a global virtual online webcast and virtual show distributor. Jeremy is a Small Business Server MVP, delivering enterprise solutions and best practices to MSPs and small business clients. If he is not working on tech, you will find Jeremy at a rock concert, or hiking and camping in any part of California.

Mac Attack! Dealing with Apples in a Windows Environment
Presenter: Dan Mulroy

Kevin and Dan will be dishing out all but their most useful methods and tools for managing and supporting Macs. Whether you’re supporting a stand-alone workstation, a peer to peer workgroup or even on a Windows Domain network, we’ll have the answers.

We will cover all the things a skilled PC technician should know about Mac and iOS products, enabling you to semi-competently address issues with Macs. An overview of how the operating system works, techniques for isolating the cause of most problems, as well as simple, broad spectrum approaches to prevent or fix most Mac bugs will be discussed and reviewed.

We will break out the discussion into 2 parts: Mac Troubleshooting and IOS Troubleshooting. You will be exposed to parts of the GUI you never knew about it and terminal shell. A detailed document with the tools/methods we are going to cover will be handed out to everyone so that you won’t have to frantically write it all down. Sit back, relax and learn to be one with having a bit of Steve in your Jobs.

Dan Mulroy has a life-long passion for tech and an insatiable drive to solve complex multi-disciplinary technology problems, Dan’s first professional objective has always been putting those talents to work. Founded in 2009, Tech Ambassadors is a consulting, installation and integration firm specializing in discerning, private, demanding residential clientele and similar businesses. Having held positions from help desk, systems admin, automation programmer and engineer, he has been involved in a tech position his entire professional career, ultimately setting out to build something new. A veteran drummer and an avid snowboarder, those two hobbies play second fiddle only to his night job as a Mongolian throat singing instructor.

The Ultimate SysAdmin Rescue Tools
Presenter: Erik Pfeiffer

Erik Pfeiffer will demonstrate a Windows Bootable Environment Retrospective: What’s in it for you! This workshop will cover the basic concepts of bootable recovery environments, what they can and can’t do, review of the tools at hand and how you can make your own tailored recovery environment for yourself. Erik will also provide expanded class preparation notes to get the most out of the Silver Ace’s workshop.

Erik Pfeiffer is an MCP, MS SBSC, and the owner of Silver Ace Consulting. His day job is working as a small business IT Consultant in the San Diego area. At night, he is a white hat hacker, specializing in social engineering and working as an Internet activist for the Electronic Frontier Foundation. Erik has spent the last 8 years working with local user groups both as a presenter and a leader.

Mac Attack! Dealing with Apples in a Windows Environment
Presenter: Kevin Gibb

Kevin and Dan will be dishing out all but their most useful methods and tools for managing and supporting Macs. Whether you’re supporting a stand-alone workstation, a peer to peer workgroup or even on a Windows Domain network, we’ll have the answers.

We will cover all the things a skilled PC technician should know about Mac and iOS products, enabling you to semi-competently address issues with Macs. An overview of how the operating system works, techniques for isolating the cause of most problems, as well as simple, broad spectrum approaches to prevent or fix most Mac bugs will be discussed and reviewed.

We will break out the discussion into 2 parts: Mac Troubleshooting and IOS Troubleshooting. You will be exposed to parts of the GUI you never knew about it and terminal shell. A detailed document with the tools/methods we are going to cover will be handed out to everyone so that you won’t have to frantically write it all down. Sit back, relax and learn to be one with having a bit of Steve in your Jobs.

Starting as a foreman for a boutique design/build landscape firm, it was easy for Kevin Gibb to see the technology industry flourishing around him, with jobs popping up like so many weeds! Starting at a help desk in Antarctica (true story), he quickly graduated to working and consulting for large commercial firms like Qualcomm and Fox Studios. His preference for working with smaller groups of people led to the creation of Gibb Network Consulting in 1999 to focus on the SMB market. The relationships he enjoys with his clients are the most rewarding part of his job, besides the invoicing and tax prep. He is also a world renowned consultant in the field of magic carpet aerodynamics and high-performance tassel design.

Making Money in the Cloud, Panel
Presenter: Bill Ray
The cloud is everywhere. There are even Cloud only partners. Are you in the cloud yet?

Learn where the real profits are for Cloud offerings. We will cover which Cloud services you could offer, the best services to start with if you’re new to it, and common challenges with solutions you will encounter while dealing with the Cloud. The panel will both share their insights and engage in open Q&A forum.

Bill Ray holds degrees in Electrical Engineering as well as Total Quality Management and brings 35+ years of technical management experience and achievement to Virtual Office Solutions. He has extensive technical, business application development, and management experience. His specialty is incorporating technology to solve customers’ business problems to Increase Productivity, Reduce Cost and Eliminate Risk. When away from the office Bill is committed to helping people with disabilities live normal productive lives via his support of Project Independence and on occasion volunteers as a little league baseball coach. Bill is an avid baseball and High School football fan and enjoys many different outdoor activities most of all deep sea fishing and playing softball with his 6 grandchildren.

Making Money in the Cloud, Panel
Presenter: Ed Roberts
The cloud is everywhere. There are even Cloud only partners. Are you in the cloud yet?

Learn where the real profits are for Cloud offerings. We will cover which Cloud services you could offer, the best services to start with if you’re new to it, and common challenges with solutions you will encounter while dealing with the Cloud. The panel will both share their insights and engage in open Q&A forum.

Making Money in the Cloud, Panel
Presenter: Richard Richison
The cloud is everywhere. There are even Cloud only partners. Are you in the cloud yet?

Learn where the real profits are for Cloud offerings. We will cover which Cloud services you could offer, the best services to start with if you’re new to it, and common challenges with solutions you will encounter while dealing with the Cloud. The panel will both share their insights and engage in open Q&A forum.

Richard Richison has built his knowledge for his field by combining a Bachelor’s degree in Business Administration with a number of industry specific training classes. He now has 13 different Microsoft and Citrix certifications. As a Solutions Consultant for KnowledgeCentrix, Richison is charged with developing San Diego’s marketplace along with Irvine, Phoenix and Las Vegas. Additionally, Richison has architected deployed several Microsoft Online solutions to KnowledgeCentrix customers ranging from 2 users to several 1,000 users per company using both native Microsoft configuration tools and 3rd party tools. Richison was also awarded San Diego’s IT Executive of the Year in April 2011.

Richison spends his time outside work both supporting and helping make decisions on the board of directors for Just in Time for Foster Youth, and also provide gratis technical support infrastructure design recommendations for the USO San Diego.